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Player’s account has been blocked.
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He had deposited funds using a credit card from Nubank, but the casino had informed him there were issues with this bank. The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days. Despite our attempts to mediate the situation, the casino had not initially responded. After we reopened the complaint, the casino claimed the player had successfully withdrawn his funds. However, without confirmation from the player, we were forced to reject the complaint. The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint.
Player unable to access account and retrieve winnings.
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Player’s withdrawal is delayed due to name discrepancy.
Despite making two withdrawal attempts, the account was frozen again, prompting another verification process. The complaint was resolved successfully after the player confirmed that his account was unfrozen and the withdrawal was approved and received. The player from mostbet. India reported that their account had been frozen without any information, and their money was stuck. They sought either the unfreezing of their account or the return of their money. The player’s account was verified, and the winnings were accumulated with real money.
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This is the reason why we consider these limitations in our casino reviews. You can find information about the casino’s win and withdrawal limits in the table below. The casino’s Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal.
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Casino ignores player’s request for self-exclusion.
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Player having issues with deposit-related support.
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Player stopped responding
The player admitted to creating multiple accounts due to technical issues with the casino’s site. We had advised the player that creating multiple accounts was considered unfair and was against most casinos’ policies. The complaint was not resolved in the player’s favor due to his breach of the casino’s rules. The player from Morocco had their account blocked after submitting all required documents. We were unable to investigate further due to the player’s lack of response to our messages and questions. The player from Poland had his casino account frozen without clear justification and struggled with a lack of response from support.
